Refund policy
The following information applies to purchases made online only. For information regarding our returns policy for purchases made in-store, please contact your FLANNEL boutique of purchase and our friendly staff will be happy to assist.
FLANNEL garments have been individually crafted with great care. This may lead to slight variation in finish and colour. Beads, embroidery, sequins and metals may change in colour with time and wear, adding to the charm of each piece. Please take the utmost care when washing and wearing as jewellery, fingernails and harsh detergents can harm delicate fabrics and finishes.
Full Price Items
Full-price items may be returned within 7 days of delivery for an exchange or credit. Refunds are not offered.
Returns are sent at the customer's expense.
Once your return is approved, it must be received at our Santa Monica location within 7 days, in original condition.
Be in saleable condition, with original packaging and all tags attached
Be unworn, undamaged, and unwashed
Include the original invoice as proof of purchase
Items purchased in-store are eligible for a credit note or exchange only.
Sale Items
Sale items purchased online are final sale and cannot be returned unless deemed faulty.
Please consider sale purchases carefully as we do not offer refunds, credits or exchanges for change of mind or incorrectly ordered sale items.
FLANNEL does not extend price adjustments or partial refunds on orders made prior to the promotion.
If your items are deemed faulty through confirmation from our customer care team, they must be returned within 7 days of delivery to be accepted.
Credit or Exchange
Credits are valid for a period of 12 months from issue date and can be used in store and online. Please note store credits cannot be redeemed online.
Exchanges are processed at our boutique in Santa Monica. In the instance that there is a balance owing as a result of the exchange this balance will need to be paid in full to complete the transaction.
You may request an in-store exchange. Once approved we ask you go to your nominated store within 7 days of placing your return request. Please ensure that you have the item(s) you are wanting to exchange as well as your emailed proof of purchase.
For more information, visit here or email hello@flannelamerica.com.