SHIPPING

United States

FLANNEL orders are shipped nationwide via UPS Ground for a flat rate of US$10.

Orders over $350 receive complimentary shipping.

Expedited two-day delivery is available on all U.S. orders for US$35.

Processing & Delivery

Full-price orders are processed and dispatched within 1-4 business days.

Once dispatched, delivery typically takes 3-7 business days, depending on your location.

Sale purchases may require up to 14 days for delivery.

Remote & Rural Areas

Deliveries to rural or remote destinations may experience slightly extended transit times compared to metropolitan areas. 

Canada

FLANNEL ships to Canada for a flat rate of US$35. 

Orders are processed within 1-4 business days and typically arrive within 3-14 business days, depending on your location. 

Please note that local duties and taxes are not included in your order total. These charges are the responsibility of the purchaser and may be collected by your local customs authority upon delivery.

International

International orders are delivered with DHL for a flat rate of US$50.

If your country is not listed, please contact hello@flannelamerica.com and we will gladly assist. 

Processing & Delivery

All international orders are dispatched from Los Angeles, California within 1-4 business days. 

Once dispatched, estimated delivery timeframe is 3-14 business days. 

Please note, timeframes may be impacted by customs clearance, global transit conditions, and local delivery processes within the destination country.

Duties & Taxes 

Please note that import duties and taxes are not included and are the responsibility of the recipient. We recommend contacting your local customs office for more information regarding these charges.

If duties or taxes are refused at the time of delivery, FLANNEL reserves the right to abandon the parcel, and no refund will be issued.

Australia Customers

Orders shipping to Australia should be placed through flannel.com.au.

Order Tracking

All orders include automatic tracking notifications, allowing you to follow your delivery from dispatch to arrival.

Incorrect or Change of Address

If you contact us before dispatch, we will happily update your delivery address.

Once an order has been dispatched, we are unfortunately unable to alter address details. In these instances, please reach out directly to the carrier for further assistance.

Click & Collect

While FLANNEL does not currently offer an online Click & Collects service, our boutiques may be able to assist with in-store collection upon request. Please contact your preferred store for availability and arrangements. 

Peak Season Considerations

During sale periods, new-season launches, and holiday or Christmas seasons, order processing and delivery times may be extended due to high volume. We appreciate your understanding and will always do our utmost to dispatch your order as promptly as possible.

Customer Support

For any queries regarding your order, shipping, or delivery, our Customer Care team is here to help. Please contact us at hello@flannelamerica.com and we will be happy to assist you.